Product prices and guarantee , availability and shipping prices

Ordering from Castle pictures is easy  Q What products does the company sell? A. Castle pictures sells colour photographs and posters of Scotland's scenery and castles. Each photograph is printed on to Kodak professional paper to give a superb quality glossy print. Q Are the products guaranteed? A. Castlepictures.com is committed to supplying products of the highest quality. Each picture comes with a full money back guarantee. If you are not satisfied with your purchase, return it in its original condition within 30 days for a full refund. Personalised photos can not be refunded unless there is a defect or damage to the photo in transit. This guarantee does not affect the consumer's statutory rights. Q. Do you guarantee satisfaction and value for money? A. We offer a unique range of top quality products at competitive prices . Q. What sort of quality are the photos which you sell ? A. The photographs which Castle pictures sells are high quality prints made on premium paper . The image you see on the website is low resolution and unfortunately does not convey the quality of the print you will receive . Q. What do the photographs and posters cost ?  For up-to-date prices please use use our gift shop search Please note the base currency for transactions is pounds sterling. The price in dollars depends on the exchange rate . Q. How can I order and pay for photographs? A. Photographs can be ordered online , by phone onFreephone 0800 0431325 (UK) . For those of you who prefer to order by mail or fax, we have a printable mail/fax order form. Payment can be made by credit card, cheque ( in pounds sterling) , Western Union Money Transfer or postal order. We accept Access , Visa , American Express and Switch . All orders are sent with a receipt enclosed.   Q. Does the company deliver outside the UK? A. Yes , we deliver to the USA, Canada, Australia . Deliveries to other countries are made , subject to standard security procedures, Q. How much does delivery cost? A. Delivery in the UK is £2.50 . Delivery for posters and small orders outside the UK is £5.00 / $ 9.00 . Shipping to the UK, US and Canada is free on selected 30 by 20 prints. Q. Is it safe to order products on the Internet? A. Credit card details are kept securely and can not be accessed by any unauthorised parties. If you do not want to order online you can order by phone - UKFreephone 0800 0431325 or by fax . We have a printable mail/fax order form. Q. If I order a picture how can I be sure I will get it? A. Castlepictures.com is committed to providing customer service of the highest standard . We guarantee that you will receive your order . If there is any delivery problem please contact customer services on Freephone 0800 0431325   Q. How long does delivery take? A. Posters are sent within 24 hours of receipt of order. Photograph sizes 10 by 8 inch up to 16 by 11 are sent by first class post within 2 working days of receipt of the order. Photograph sizes 18 by 12 inch and larger , mouse mats , T-shirts and mugs are sent by first class post within 7 working days of receipt of the order. For orders outside the UK, please allow an extra five to seven days. Q. If I have a problem with an order or want to know a delivery time who do I contact? A. Please contact Customer Services with any query. Customer Services can be contacted onFreephone 0800 0431325 between 9 am and 6 pm Monday to Friday , by fax on ( UK )Freephone 0800 0431325 or e-mail customer services. Castlepictures.com endeavours to respond to complaints within two working days. Q. What is the number for Customer Services? A. Customer Services can be contacted onFreephone 0800 0431325 between 9 am and 6 pm Monday to Friday , by fax on ( UK )Freephone 0800 0431325 or e-mail at service@Castlepictures.com.co.uk. Calls cost standard BT rates. Q. Who set up the company? A . Castlepictures.com is a company set up by photographer David Rankin to market his landscape pictures. David has set up his own digital studio to scan, edit and print his images. Q. What are the terms of the contract when I buy something from castlepictures.com ? A. The information on this page constitute the terms and conditions of the contract between the customer and Castlepictures.com.This does not affect the consumer's statutory rights. In the event of any legal dispute , the law of Scotland will apply. Q. What is your privacy policy ? A.This privacy statement has been compiled to demonstrate our firm commitment to privacy. The following discloses the information gathering and distribution practices for this Web site. Castlepictures.com is committed to safeguarding the privacy of our users while providing the highest possible quality of service. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). If you have any requests concerning your personal information or any queries with regard to these practices please contact data@Castlepictures.com.co.uk Castlepictures.com does not sell ,pass on or transfer any personal details or e-mail addresses to any third party. Castlepictures.com runs a weekly newsletter . Subscribers reveive this on an opt in basis. Castlepictures.com does not send unsolicited information to visitors. Cookies Our Site uses cookies to keep track of your shopping cart.   Contact information from the registration forms is used to get in touch with the customer when necessary. Order Forms Our site uses an order form for customers to request information, products, and services. We collect contact information (like their email address), and financial information (like their account or credit card numbers). Contact information from the order forms is used to get in touch with the visitor when necessary. Financial information that is collected is used to bill the user for products ordered. All information collected is for internal administration purposes only and is never divulged to outside parties. The Castlepictures.com mailing list is maintained and held by a company in the UK. External Links This site contains links to other sites. Castlepictures.com is not responsible for the privacy practices or the content of such Web sites. Contacting the Web Site If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact: service@Castlepictures.com.co.uk Q. What is your policy on security ? A. Castle pictures uses industry standard security SSL to protect customers information . SSL - secure sockets layer - ensures your personal details are kept secure . If you have any questions or concerns about security on this website please contact Security Manager David Rankin onFreephone 0800 0431325 or email security@Castlepictures.com.co.uk Castlepictures.com does not give any express or implied warranty for any goods or services supplied by third parties advertised or offered for sale on this site . The contract is between the Client and the supplier and is subject to the following terms and conditions. The contract is governed by Scottish law. Castlepictures.com uses its best endeavours to ensure the accuracy of all information supplied and conveyed in the web sites and other promotional literature or material produced. Castlepictures.com does not accept responsibility or liability for any loss or damage resulting from misleading, inaccurate or incomplete information given or statements made whether orally or in writing on this site or in another media .   Castle pictures does not sell or pass on information supplied by customers or visitors to the site to any third party. If you have any questions about our products, please contact us for further information. Shopping mall Scenery - Castles - Castle posters - Clan & pipers - What's new